id to run multiple cases over time, which is useful for ongoing monitoring or periodic reviews.
When creating a customer inline with a case, if a customer with the same external_id already exists in your organization, the existing customer is updated. All of full_name, customer_type, and input_details are replaced — omitted fields are set to null. If you only want to reuse the customer without changing it, pass customer_id instead.
A unique identifier for the customer.
An optional identifier from your system to link customers.
The full legal name of the individual or company.
The type of customer, either
INDIVIDUAL or COMPANY.A flexible JSON object for additional customer details like date of birth, address, or registration number.
Number of days until the customer is automatically deleted. Use
0 for immediate deletion, or -1 for indefinite retention (never delete). Max 365. Defaults to -1 (indefinite).
